Blog
Customer Experience
2019 Trends for Business; Sales, Marketing, Service
As new technologies are created and innovated upon, our world as we know it changes – bit by bit. 2019 will see a deeper adoption of tech in our society and as a result consumer demands for tighter privacy and protection strengthens.
On The Digital Transformation Show we move through our top 8 predictions for 2019, which you can listen to here. But hey, you’re already here reading the article, so read on: 2019 Trends – The Digital Transformation Show
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Salesforce for Small Business with Merlin Luck
Merlin Luck leads a team of Salesforce Account Executives in the SMB market. Blirt asked him some questions around Salesforce in small business.
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The XMarketer: Leaders driving digital transformation
Learn what an XMarketer is and what it takes to be one in the 21st century. Customer experience through Digital Transformation is the modern marketers battleground.
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The 7 Questions You Should Be Asking About Your Business
The purpose of asking the 7 questions is to see what requires improvement within the business. By asking the seven questions regularly, a business owner can move past their own biases and identify the gaps in their own knowledge and determine where they need assistance.
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Data Driven Strategy: Personalise for CX Leadership
Using data in marketing and profit are intrinsically linked. A study by McKinsey and Company shows how businesses that have used big data and analytics have five to six per cent high productivity and profitability.
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Micro-moments and their impact on Customer Experience
We are spending more time than ever online. A recent study of UK consumers found that the average person spends more than 24 hours online every week.
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What is Marketing Cloud and why do I need it?
Marketing Cloud is the marketing platform of Salesforce’s Customer Relationship Management (CRM) system that primarily assists small and medium enterprises (SMEs) get the most from their marketing efforts by better segmenting audiences and helping them improve engagement.
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Let’s Unpack Customer Experience: A Definition Of What It Really Is
If you have been in business for the past few years, you have probably heard the term ‘customer experience’. It’s time to discover what the new sales and marketing buzzword really means.
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Marketing Cloud Release – April 21 2018
We are excited to see some new integrations and productivity enhancements in latest Salesforce Marketing Cloud release that went live on April 21, 2018, especially the added ability to publish directly to Instagram from Social Studio!
read moreOvercoming Barriers to Deliver Customer Experience Leadership
Everybody wants to deliver customer experience leadership. Some believe they are, many don’t realise they are not and still many don’t realise it truly is within their grasp.
It is possible for any team to transform their organisation through building a world class customer experience.
I’m going to cover the barriers that hold organisations back, the behaviours leaders exhibit and a summary of the Blirt services to help achieve customer experience leadership.
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