This presentation outlines the ingredients to a world class CX strategy through Blirt's framework of the 8 building blocks of CX.

You will learn:

  • What CX strategy is.
  • What the 8 building blocks of CX strategy are.
  • What most important 6 questions of CX strategy are.
  • The most important metrics in a CX strategy, and more.

Master The Fundamentals of a World Class CX Strategy - DOWNLOAD

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